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Contact

We’d love to hear from you.

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Have a Question?
Contact us!

We value your feedback and are happy to assist you with any questions or concerns you may have. Please use the following contact methods below to get in touch with us.

We aim to respond to all inquiries within 48 hours. Your satisfaction is important to us, and we look forward to assisting you!

Email

flicker.flame@outlook.com

Phone

(+60)17 545 1992

Address

2-02 & 2-03 (Level 2), Menara Manulife 6, Jalan Gelenggang, Damansara Heights, 50490 Kuala Lumpur W.P. Kuala Lumpur

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Popular Questions

Explore our FAQs to find detailed answers to your common queries about orders, products, delivery, and more.

Orders are processed within 1–3 business days, and delivery usually takes 2–5 business days for Peninsular Malaysia and 5–10 business days for Sabah & Sarawak. You will receive a tracking number once your order ships.

Yes, all our candles are handcrafted using high-quality, natural ingredients, ensuring a safe and eco-friendly experience.

Trim the wick to 5mm before each burn, allow the wax to melt to the edges on the first burn to prevent tunneling, and avoid burning for more than 4 hours at a time for safety and longevity.

Please contact us within 48 hours of receiving your order with your order number and clear photos of the damaged item so we can assist you with a replacement or refund.

Once your order ships, you will receive an email with your tracking number and a link to track your parcel in real time.