Privacy Policy

FLICKER & FLAME SDN. BHD. (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.

1. Information We Collect

a) Personal Information
When you interact with our website or place an order, we may collect:

  • Full Name
  • Email Address
  • Phone Number
  • Shipping and Billing Address
  • Payment information (processed securely via payment gateways; we do not store full payment card details)
  • Social media handle (if contacting us via social media)

b) Non-Personal Information

  • IP address, browser type, device information
  • Pages visited, time and date of visits, and referring URL
  • Cookies and similar tracking technologies for site functionality and analytics

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Respond to your inquiries and provide customer support
  • Send order updates and shipping notifications
  • Improve our website, products, and services
  • Send marketing emails (with your consent; you may unsubscribe anytime)
  • Comply with legal obligations

3. Sharing Your Information

We do not sell your personal data. We may share your data with:

  • Service providers: e.g., payment processors, delivery partners, email service providers
  • Legal authorities: if required to comply with applicable laws or protect our rights
  • Business transfers: in the event of a merger, acquisition, or asset sale, your data may be transferred

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality (e.g., cart persistence)
  • Analyse website usage to improve our services
  • Remember your preferences

You can control cookie preferences through your browser settings; however, disabling cookies may affect your website experience.

5. Data Security

We implement reasonable technical and organisational measures to protect your personal data, including SSL encryption and secure payment gateways. However, no internet transmission is 100% secure; you provide your information at your own risk.

6. Your Rights

Under the Malaysian Personal Data Protection Act (PDPA), you have the right to:

  • Access the personal data we hold about you
  • Request correction of any inaccurate data
  • Withdraw consent (subject to legal and contractual restrictions)
  • Request deletion of your data (where applicable)

You may exercise your rights by contacting us at flicker.flame@outlook.com.

7. Retention of Data

We will retain your personal data as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting purposes.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites, and we encourage you to review their privacy policies.

9. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact:

FLICKER & FLAME SDN. BHD.
Email: flicker.flame@outlook.com
Phone: +6017 545 1992
Address: 2-02 & 2-03 (Level 2), Menara Manulife 6, Jalan Gelenggang, Damansara Heights, 50490 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia.